Citrus

Frequently asked questions

There is a lot of hard work and love that goes behind each piece that goes out of our studio. We make sure that each piece is well made, is inspected for any defect and packaged with a love note before sending it to our customer. However sometimes things don't work out, and in such cases we are happy to help you get that perfect outfit for you.

If you'd like to exchange or return your outfit, please write to us at info.houseofmotif@gmail.com with your order number and reason for exchange/return within 3 days of receiving your order. Our team will get back to you with the exchange/return procedure. Please follow the steps and ship the product back to us within the timeline stated.

Kindly ensure that the product you return is unused and unworn with the original tags intact. Once we receive the product, our Quality Check team will inspect it for any signs of wear and tear, following which we will process your exchange. Exchange pieces will be processed as per our shipping timeline, as all pieces are made to order.
Some product descriptions may contain information regarding inventory and exchange/return policy, which will be applicable for that particular product.
All accessories and jewelry can only be replaced with a fresh piece in case of defect.
Exchanges or returns will only be processed after discussion on email. Any outfits sent to our store without prior discussion on mail will not be accepted and would have to be picked up by the customer.
Please note that products once exchanged are not eligible for a second exchange or return.
Products purchased on clearance sale will not be eligible for return or exchanges and are considered final sale.
Products purchased during anniversary sale will only be eligible for return and not echange.
Customized products and products purchased using credit notes will not be eligible for exchanges or returns.
All exchange/return requests must be communicated via email.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.